Support
Need help with RentProof Camera? Send an inquiry and our team will reply within 24 hours.
Contact us
Need help, have feedback, or encountering an issue with RentProof Camera? Email our engineering team directly:
You can also email us directly at contact@audioimmersia.com or use our Studio Contact Form if you prefer a web form. We reply to all inquiries within 24 hours.
When contacting support, it helps to include:
- Your iPhone / Android device model
- Your operating system version
- A short description of the issue
- Screenshots, if helpful
Common questions
Where are my photos stored?
Your walkthrough photos are stored locally on your iPhone. They are not uploaded to our servers.
Do I need an account?
No. RentProof Camera does not require account creation.
Does it work without an internet connection?
Yes. RentProof works fully offline, so you can inspect basements and remote apartments with no signal.
Can I share my report?
Yes. Export a PDF and share it using the iOS share sheet with your landlord, property manager, or roommates.
I bought an upgrade but it is not showing.
Open the app and use Restore Purchases. Make sure you are signed in with the same Apple ID you used to buy it. Refunds are handled by Apple at reportaproblem.apple.com.
Does the app provide legal advice?
No. RentProof Camera is a documentation tool only. It does not provide legal advice and does not guarantee any security deposit outcome.